Grievance Cell

Grievance Cell

  • The object of setting of the Grievance Cell is to resolve the grievance/complaints against the Members of the Association amicably. It is to be noted that the grievance cell shall not function as Quasi Judicial Authority or as an Arbitrator but it only acts as a Mediator.
  • The Committee consists of three Vice Presidents. The Senior Vice President shall be the Chairman of the Committee. The said committee will meet once in a month to review the status.
  • The chairman of the committee shall convene the meeting as per OPM II. The guide lines, as approved by the Managing Committee for resolving the issues are as under :
  1. The Secretariat shall accept the complaints in respect of the members of the Association only and shall explain the procedure of the Grievance Cell at the time of the acceptance of the complaints.
  2. No complaints between members to members shall be admitted by the Association.
  3. The Secretariat shall maintain register of complaints duly in-warded and serially numbered.
  4. The Secretariat shall seek comments from the members against whom the complaint has been filed.
  5. The letter addressed to the complainant shall be sent asking him to pay the processing charges which are non refundable and non committal fees, as decided by the Managing Committee from time to time. If the complainant fails to pay the fees within 15 days from the letter, the case shall be treated as closed.
  6. The concerned member against whom the complaint has been filed has to respond within 15 days form the date of receipt of the letter from the Association. In case the response within the said period is not received, the same is to be brought to the notice of the Grievance Committee for action.
  7. On receipt of the comments from the member, same shall be sent to the complainant.
  8. If find deemed necessary by the committee the members of the committee may carry out inspection at site.
  9. If the complaint is not satisfied by the reply of the Member and if issue is not resolved the committee shall call both the parties for personal hearing and will try to resolve the issue
  10. The committee will issue a suitable order after hearing both the parties and close the matter.
  11. The committee shall report to the Managing Committee the status of the grievances received and resolved from time to time.
  12. The grievances once resolved shall not be entertained for the same complaint of the same parties.
  13. The issues which have been accepted and resolved and no communications from the complainants for the period of three months, the issue will not be taken up again.